Dejun Frequently Asked Questions For U
Q: What types of cranes does Dejun Crane supply?
A: Dejun Crane supplies overhead cranes, gantry cranes, jib cranes, electric hoists, pneumatic hoists, electric winches, pneumatic winches, and crane spare parts for global industrial customers.
Q: What information is needed for a crane quotation?
A: We usually need lifting capacity, span, lifting height, travelling length, voltage, working environment, control method, and the material to be lifted.
Q: Can Dejun Company customize cranes for special working conditions?
A: Yes. We can customize cranes for outdoor use, high temperatures, dust, corrosion, explosion-proof areas, steel plants, shipyards, ports, mines, chemical plants, and heavy-duty workshops.
Q: Can Dejun Company provide explosion-proof cranes or hoists?
A: Yes. We can provide explosion-proof cranes, electric hoists, pneumatic hoists, electric winches, and pneumatic winches for hazardous areas with gas, vapor, or dust risks.
Q: What international standards can your cranes comply with?
A: Our cranes can be designed according to ISO, EN, and GB standards, depending on the customer's project requirements and destination country.
Q: Can you provide explosion-proof cranes or hoists?
A: Yes. We can provide explosion-proof cranes, electric hoists, pneumatic hoists, electric winches, and pneumatic winches for hazardous areas with gas, vapor, or dust risks.
Q: Can your cranes be customized for different voltages?
A: Yes. We can customize the electrical system according to local power supply, such as 220V, 380V, 400V, 415V, 440V, 460V, 480V, 50Hz, or 60Hz.
Q: How are large crane girders shipped overseas?
A: Large crane girders can be shipped by container, open-top container, flat rack container, or bulk cargo vessel. We can also design segmented girders to reduce shipping costs.
Q: Do you provide installation support?
A: Yes. We provide installation drawings, wiring diagrams, manuals, videos, and online technical support. For large projects, on-site engineer support can also be arranged if needed.
Q: What is the warranty period?
A: Our standard warranty period is24 months after the equipment leaves the Chinese port. Warranty terms may vary depending on the project and product type.
Q: What should I do if the crane has a problem during warranty?
A: Please send us the crane model, serial number, photos, videos, and a description of the problem. Our technical team will analyze the issue and provide a solution or replacement parts if needed.
Q: Can customers buy spare parts after the warranty period?
A: Yes. We can supply original spare parts from China. Some standard electrical and mechanical parts can also be purchased locally if they use common international brands.
Q: What's your MOQ?
A: 1 set
Q: How long can we provide design solutions?
A: Less than 24 hours
Q: Are you a manufacturer or a trader?
A: We accept T/T bank transfer, L/C, and PayPal. For regular clients, we could provide more supportive payment terms.
Q: What payment methods are acceptable to your company?
A: Yes, with weatherproofing and UV-resistant coatings.